1. Website use and travel enquiries
These terms describe use of globixfare.com and travel assistance provided by Globixfare. An enquiry lets us discuss options; it does not itself create a reservation, hold a fare or confirm availability.
Booking-specific terms, supplier conditions and mandatory legal protections also apply. Ask us to explain any part of the quote or confirmation that is unclear before authorizing payment or travel arrangements.
2. Globixfare's role
Globixfare assists with planning and arranging flights, holidays, tour packages and related travel services. The airline, hotel, tour operator or other supplier operates the service it provides.
Our role and any agency service charges should be identified in the booking information. We do not claim airline ownership, supplier endorsement or control over government entry decisions. Each provider's operating and booking rules remain relevant.
3. Your booking details
Provide accurate traveler names, contact details and travel requirements. Check spellings against travel documents and review dates, routes, room arrangements and included services before confirming.
Notify us promptly if a detail is incorrect. A name correction, date change or other amendment can require supplier approval and additional payment; availability and applicable law may affect the options.
4. Quotes, payment and confirmation
Unless a quote expressly says otherwise, prices and availability can change before a reservation is confirmed. Review the currency, inclusions, exclusions, taxes, payment schedule and disclosed fees.
Use the payment instructions supplied for your booking. A search result, enquiry acknowledgement or payment request is not a confirmed ticket or voucher. Keep the issued booking confirmation and check it against your agreed arrangements.
5. Amendments, cancellations and refunds
Requests to change or cancel a booking must be assessed against the conditions for each affected service. A package may contain components with different deadlines, penalties or refund options.
Our Cancellation Policy and Refund Policy explain the enquiry process. They do not limit rights provided by applicable law. Contact us before a supplier deadline if you need an amendment or cancellation.
Read the Cancellation Policy6. Travel documents and practical requirements
Travelers are responsible for checking passport validity, visas, transit permissions, health requirements and any entry or identification conditions relevant to their itinerary. Confirm these with the appropriate authority and supplier.
Check baggage, check-in and boarding requirements before departure. Travel planning assistance does not guarantee a visa, admission to a country or acceptance by a carrier.
7. Disruptions and supplier changes
Schedules, routes, operating conditions and services can change due to weather, operational decisions, government restrictions or other circumstances. Contact the operating supplier for immediate operational instructions and keep our team informed about bookings we arranged.
We can help discuss available options within our role. Responsibility for a disruption and any refund, assistance or compensation must be assessed under the booking conditions and applicable law; these terms do not exclude obligations that cannot lawfully be excluded.
8. Website information and permitted use
Destination images and editorial descriptions are intended to help with planning. They do not guarantee a particular room, view, weather condition or experience unless expressly included in your confirmed booking.
Use the website lawfully. Do not interfere with its operation, submit misleading information or misuse another person's details. Third-party names and images remain subject to their owners' rights.
9. Questions and resolving concerns
Contact Globixfare with the relevant quote or booking reference and a clear description of your concern. Keep related invoices, confirmations and supplier communications so the issue can be reviewed.
These terms may be updated for future website use and enquiries. The terms applicable to an existing booking and any mandatory legal rights must be considered separately; a later website update does not automatically rewrite a confirmed booking.
Need help with this policy?
Contact Globixfare with your question and, where relevant, your booking reference. Please leave full payment-card details out of your message.